Knowledgebase : Supplier Network
To view and amend your bank details, please follow the below steps:
Log in to the supplier network at https://supplierlive.proactisp2p.com
On the blue bar on the left hand side on the screen, click on the fifth icon from the bottom which looks like a head and shoulders (this is the 'Customer' section).
You will see the names of all customers you currently have a trading relationship come up on screen. Click on the name of the customer you need to amend the details for and then click on "Edit" at the bottom of the screen.
On the following screen, there will be a tab called "Additional Data" and from here you will be able to amend your bank details.
Be sure to click the save button up at the top once you have finished.

The Supplier Network sign-in is changing in the next update.

The sign-in changes are largely aesthetic so affect more of the look and feel than the way the sign-in works.
The new layout will support all the existing features that the old screen did but also contains a new link to the Tenders Direct website.

Please read the document for more details.

Things to check if a file won't attach to a response -

 

Filename too long –filenames up to 50 characters upload ok, any names longer than this and errors occur

File size too large – the system will allow files up to a maximum size of 25MB. Buyers can also set maximum sizes for different file types in their document type maintenance.

Incorrect file type – As with file sizes, buyers can specify what file types are allowed in document type maintenance

Filename contains apostrophes - Apostrophes are unrecognised when uploading to supplier responses. Files like 13.01 CV's.pdf is being added as 13.01 CV's.pdf. This is stopping the supplier validating their response and being unable to submit.

The password you choose for your Supplier Network account needs to abide by the following rules:

Passwords are case sensitive.

Passwords must be between 6 and 15 characters in length.

Each password must contain at least 2 numbers.

The password must be unique, it can't have been used previously on your account.

Please refer to the attached guide for information

The web address for our network is https://supplierlive.proactisp2p.com

There are two ways you can register on the supplier network:

1. If you have been invited to register by a buying organisation, for example by the National Trust or a local council, then they may have given you an access code. If this is the case then you can enter this code in the "Have you been invited?" box. This will then guide you through the rest of the registration process.

 

2. If you haven't received an invitation code then you can still register by clicking on the "sign up" button and following the on-screen instructions.

With regards to the Organisation ID:

If you've been invited to sign up by an organisation then they may have assigned you an Organisation ID already and this will be shown during the registration process (one of the first pages on the registration screen will show your Organisation ID, Organisation name and Login name). If they haven't assigned you an ID or you are going through the "Sign up" process then you can choose your own ID. This ID is used by buyers to locate your company on our system, you will also need to enter this ID every time you log in to the supplier network so it needs to be something you can remember easily. It can be all numbers, all letters or a combination of both but no special characters like @, $,% etc.

The Organisation ID:

If you've been invited to sign up by an buying organisation then they may have assigned you an Organisation ID already and this will be shown during the registration process (one of the first pages on the registration screen will show your Organisation ID, Organisation name and Login name).

If they haven't assigned you an ID or you are going through the "Sign up" process then you can choose your own ID. This ID is used by buyers to locate your company on our system. You will also need to enter this ID every time you log in to the supplier network so it needs to be something you can remember easily. It can be all numbers, all letters or a combination of both but no special characters like @, $,% etc.