Knowledgebase: Supplier Network
Attachment Errors On Reponses
Posted by , Last modified by on 12 July 2016 11:02 am

Things to check if a file won't attach to a response -


Filename too long –filenames up to 50 characters upload ok, any names longer than this and errors occur

File size too large – the system will allow files up to a maximum size of 25MB. Buyers can also set maximum sizes for different file types in their document type maintenance.

Incorrect file type – As with file sizes, buyers can specify what file types are allowed in document type maintenance

Filename contains apostrophes - Apostrophes are unrecognised when uploading to supplier responses. Files like 13.01 CV's.pdf is being added as 13.01 CV's.pdf. This is stopping the supplier validating their response and being unable to submit.

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