Users of Microsoft email accounts (Outlook, Live, Hotmail) need to ensure that their account is properly configured in order for them to receive emails sent through the PROACTIS system. If the account isn’t properly configured then emails may either be diverted to the user’s junk/spam folder or be blocked altogether.

The following provides the recommended account settings to ensure that the user successfully receives emails.

The user needs to log in to their email account, click the cog icon in the top right and then click Manage rules

This will take the user to the Rules page. Click New

Create a new rule that allows emails from specific email addresses to be moved into the inbox. In the example below any email from noreply@proactis.com will automatically go in to the inbox. Please be aware that separate rules will need to be created in the same way for emails from other addresses such as “smssupport@coillte.ie” and “noreply@nationaltrust.org.uk”

Next, click on the cog icon again and click Options

 Click Safe and blocked senders

Click Safe senders

In the box titled Sender or domain to mark as safe enter the email you wish to allow. In the example below we used “noreply@PROACTIS.com” Then click Add to list. The email address will now be added to the Safe senders and domains box on the right.

Please be aware that this will need to be repeated for emails from other addresses such as “smssupport@coillte.ie” and “noreply@nationaltrust.org.uk”

Once these settings have been applied, the user will be best placed to receive emails from the PROACTIS system.